Sam's Wines and Spirits

Sam's culture embraces and celebrates the talents and perspectives of people of various backgrounds, ages, interests, and beliefs. However, they all must have one aspect in common: an obsession with customer service!

It's all about the customer!

At Sam's Wines & Spirits every new hire becomes a member of the Sam's family and team.

And as a member of the family, everyone is expected to fully embrace values such as, respect, integrity, and a commitment to: "Making the experience of buying wine & spirits as wonderful as drinking them."-Sam's Brand Promise

Sam's customers expect an extraordinary experience when they shop with us and deal with every company's team member.

Everyone at Sam's is in charge for delivering and helping deliver nothing less.

The six principles for providing outstanding Customer Service at Sam's are:

1. Greet customers sincerely
2. Respect the fact that customers have choices and they have chosen us
3. Appreciate our customers and show it
4. Perform our jobs professionally in an accurate, punctual manner
5. Educate our customers so that they feel more knowledgeable
6. Share and cultivate our passion for wine, beer, spirits, food and people

Sam's Customers do not buy wine, spirits, food items, gift baskets or any of the products we carry in our stores. They buy the pleasure and excitement of a glass of wonderful wine matched to the perfect dish, or some great cheeses for a special gathering, for themselves and for others.

Ultimately, our goal is to make every purchase, every occasion a special one!